The Employee Services Team are your first point of contact for generalist advice on HR policies and employment information. We can support you with iTrent and Employee Self-Service queries, managing and taking time off work - including annual leave, sickness and parental leave, providing references and information about your contract.

For all of your Recruitment support/queries, please contact the recruitment team listed below.

The team will support you with the entire recruitment cycle from post approval (SR1 creation) and devising a tailored candidate sourcing strategy to advising on assessment and selection options, right through to assisting with the offer stage.

The HR Advisor Team will support you with more complex queries related to employment, wellbeing or contractual issues, for example, terms and conditions of employment, absence, performance management, family-friendly policies and reward.

Our Associate HR Business Partner for Cornwall will be the first point of contact for all queries/issues on Cornwall campuses.

Financial Planning and Reporting (FPR) are responsible for within year forecasting, 5 year planning and reviewing of budgets. First point of contact for queries such as balances, movements of funds and code requests should be the financial reporting email box. This email is manned by the Reporting and Accounting team.

Procurement are responsible for all buying queries and will help with Competition Waiver Forms

Finance Operations includes Accounts Payable, Accounts Receivable and Cash Operations

Accounts Payable are responsible for: Making payments to suppliers, Expenses Advances, Purchasing Cards and Student payments. Accounts receivable are responsible for sales invoicing and pursuing debts

Communications and Marketing in the College covers the following areas:

The Strategic Marketing team can offer advice and support on advertising, branding and identity, communications and marketing planning, market research, design and print, and merchandise. We are also responsible for creation of recruitment materials including undergraduate and postgraduate prospectuses, subject brochures, banners and programme flyers.

Communications offers advice and support on activities including media relations, social media and links in to internal communications colleagues.

The Student Recruitment and Admissions team delivers a full admissions and enquiries process including running pre applicant interview days. We engage with prospective students globally, creating opportunities to experience University life and our campuses through open days, residentials and virtual experiences.

The Digital Team is responsible for the University's external-facing web and digital presences and managing the University's visual identity online

College contacts

PenARC is a partnership of NHS Trusts across Cornwall, Devon and Somerset, plus the Universities of Exeter and Plymouth. As part of the National Institute for Health Research (NIHR), we use the skills, knowledge and expertise of researchers, health and social care professionals, managers, commissioners and patients to conduct high quality research projects to find new ways of improving healthcare. Our aim is to ensure the results of the research are translated quickly and effectively into benefits for patients, the wider NHS and social care.

College contacts

The Innovation, Impact and Business team works across the research and education landscape.

We are experts in: developing impact; connecting partners; creating opportunities for collaboration; generating value, with specialist knowledge about a range of funders and funding opportunities.
Our sector and technical specialists can help you with: impact case study development; building links with potential external partners; income generation (IP, spin-outs, consultancy, facilities access, training services). We also contribute to, or lead, the development of funding bids and can support bid delivery.

Global Advancement is responsible for building long-term relationships with the University’s alumni and supporters around the world.

Tania Hutt is responsible for fundraising for the Medical School. Her works helps the world-renowned researchers to develop innovative new treatments, conduct clinical trials and improve patient care.

The Policy, Planning and Business Intelligence department provides data analysis and support. This could mean helping to develop a new MI Hub report for your department or looking into sector-wide data about student and staff demographics, research, HE funding or league table results. Planning also runs the institutional business planning cycle and administers our workload planning systems

Technical Services are responsible for and provide support to a wide range of research and teaching laboratories and workshops across the STEMM-facing colleges of the University, including those under the College of Medicine and Health at St Luke’s, Penryn, RILD, KSpa, Streatham and at the Heavitree hospital site. We are comprised of research and teaching technical staff, including research technicians who are dedicated to particular research projects as well as core lab technicians and Experimental Officers who run specialist services such as Sequencing, the MRI Centre and the Mass Spectrometry facility.

The senior management team is comprised of Technical Services Business Partners aligned to each STEMM college, the Technical Services Project Manager and the Head of Technical Services, Dr Gail Reeves.

The business partners are the key contacts for their respective colleges and represent the interests of their college in terms of Technical Services strategizing and planning of support.

Health and safety are critical aspects of work undertaken by the College of Medicine and Health. The range of hazards routinely faced and controlled by college staff extend from biological safety through to chemical, electrical and radiation hazards to name a few.

The responsible and professional management of these hazards makes the College a safe place to work for staff, students, contractors, visitors and facility users.

Estate Services is responsible for the planning, management and development of the University estate, and ensuring it is fit for purpose to meet the aims and objectives of the University. The teams of Built Estate, Engineering & Direct Works and Grounds make up the directory of Estate Services with each ensuring that our physical and natural spaces are both safe and support the University’s vision of creating graduates of distinction.

IT business partners will advocate on behalf of the Colleges and Professional Services, understanding and challenging their strategies and plans, and ensuring IT services meet their needs. The IT business partners will take responsibility for navigating the University IT landscape on your behalf, ensuring clear communication and connection between the IT team and their customer.

At an operational level, if you need to raise any issues around the support you’ve received you can contact the following;